Our Customer Service Department is open 9-5, Mondays through Saturdays, and you’ll find us above our Kirk Freeport Cardinall Jewelry store on Cardinall Avenue.
Service Item drop-off and collection is available at all stores carrying jewelry and watches. We also provide free estimates for watch and jewelry work.
The department includes Watchmakers and Jewelers trained by Rolex, Patek Phillipe, Omega, Cartier and many other distinguished brands. You can reach the department using firstname.lastname@example.org or at our main numbers 949 7477 or 643 7477, extension 0.
Terms and Conditions specific to our Service Department.
We offer the following technical services
Watch Service, Repair, testing and adjustment, cleaning, polishing and inspections, both under Warranty and otherwise. We recommend a complete service every three to five years, depending on brand. We regret we cannot usually service brands other than the many we represent.
As an authorized Rolex Service Center, our experienced technicians are trained to the highest standards and equipped with the tools and knowledge necessary to service your Rolex watch. Whether it requires a routine service or a more extensive repair, our specialist team are dedicated to ensuring that your Rolex watch receives the highest level of care.
Watch Battery replacement for most brands, one-hour service or overnight.
Watch straps and replacement links and bracelet adjustment.
Jewelry Service, including repair, sizing, resetting stones, cleaning and inspections. In Cayman’s climate we recommend jewelry be cleaned at least once a year and inspected for loose stones and other wear and tear.
Engraving in several styles to add a personal touch.
Appraisals for insurance purposes for items purchased at Kirk Freeport.