Service Department

Our Customer Service Department is open 9-5, Mondays through Saturdays, and you’ll find us above our Kirk Freeport Cardinall Jewellery store on Cardinall Avenue.

Service Item drop-off and collection is available at all stores carrying Jewellery and Watches.

The department includes Watchmakers and Jewellers trained by Rolex, Patek Phillipe, Omega, Cartier and many other distinguished brands. You can reach the department using or at our main numbers 949 7477 or 643 7477, extension 0.

We offer the following technical services

  • Free estimates for watch and jewellery service work.
  • Watch Battery replacement for most brands, one-hour service or overnight.
  • Watch straps and replacement links and bracelet adjustment.
  • Watch Service, Repair, testing and adjustment, cleaning, polishing and inspections, both under Warranty and otherwise. We recommend a complete service every three to five years, depending on brand. We regret we cannot usually service brands other than the many we represent.
  • Jewellery Service, including repair, sizing, resetting stones, cleaning and inspections. In Cayman’s climate we recommend jewellery be cleaned at least once a year and inspected for loose stones and other wear and tear.
  • Engraving in several styles to add a personal touch.
  • Appraisals for insurance purposes for items purchased at Kirk Freeport.

Terms and Conditions specific to our Service Department.


Surprise a loved one with a Kirk Freeport Gift Card, redeemable at any Kirk Freeport Store. Gift Cards can be purchased in-store or on line for collection at several convenient locations.

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Wedding and Gift Registries, WebPayments

Kirk Freeport hosts gift registries for upcoming weddings, anniversaries and any other celebration.


Kirk Freeport can accept on-line payments by prior arrangement.

Got an Access Code? Enter it into field below to access the Gift Registry Page or your Personalised Web Payment Page.